INDUSTRY GUIDE

A telecalling CRM for hotels, resorts and homestays

Guests call at all hours and compare prices. Tovezo answers every booking call, holds rooms with an advance and asks happy guests for a Google review.

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Quick answer: A hotel or homestay CRM should answer booking calls day and night, share room photos on WhatsApp, hold rooms with an advance payment, prevent double booking, send check-in reminders and ask guests for Google reviews after checkout. Tovezo does all of this, and its AI agent can take calls at night.

Problems Tovezo solves for hotels and homestays

Calls missed at night

The AI agent answers booking calls 24x7 and books rooms in free dates.

Guests who don’t show up

Hold rooms with one night’s advance by UPI.

Double booking

Bookable rooms with dates prevent two bookings for the same room.

Few online reviews

After checkout, Tovezo asks every guest for a Google review on WhatsApp.

Ready replies for hotels and homestays calls

“Room dekh ke decide karenge”

“Bilkul ji. Main abhi room ki asli photos aur video WhatsApp karti hoon. Ek raat ka advance dekar room hold kar sakte hain.”

“Online app par sasta hai”

“Ho sakta hai ji. Seedha booking par hum jo faayde de sakte hain, jaise early check-in (agar room khaali ho), woh bata deti hoon, aur rate match karne ki koshish karti hoon.”

Tip: always send real, recent photos. Honest photos bring good reviews.

Frequently asked questions

What is the best CRM for a small hotel or homestay?

One that answers booking calls, shares photos on WhatsApp, takes an advance, prevents double booking and asks for Google reviews. Tovezo does this and is free for 4 months (AI calling is paid separately).

Can an AI agent take hotel bookings at night?

Yes. Tovezo’s AI agent can answer calls 24x7, check free dates, book the room and send a payment link for the advance.

Does Tovezo ask guests for Google reviews?

Yes. After checkout it sends a WhatsApp message with your Google review link to every guest, as Google’s rules require asking all customers, not only happy ones.

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Last updated 2026-10-23. Written by the Tovezo team with sales trainer Ravi Prakash.