INDUSTRY GUIDE

A telecalling CRM for clinics and healthcare providers

Patients call to ask about timings, fees and check-ups. Tovezo saves each enquiry, books a fixed appointment slot, sends a reminder and calls back for the follow-up visit.

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Quick answer: A clinic CRM should save patient enquiries, book appointments in free slots without double booking, send reminders on WhatsApp, track consultation and check-up packages and remind patients about follow-ups. Tovezo does this; staff should never give medical advice on the phone.

Problems Tovezo solves for clinics and healthcare

Calls about timings and fees

Save each enquiry and book a slot on the same call.

Long waiting rooms

Appointment slots with capacity per hour, so patients come at a fixed time.

Missed follow-ups

Repeat reminders for follow-up visits and yearly check-ups.

Health packages

Send check-up package quotations with an advance if you want.

Ready replies for clinics and healthcare calls

“Wahan bahut wait karna padta hai”

“Isiliye hum appointment dete hain ji. Aapka time fix ho jaayega, aane se pehle reminder bhi bhejenge.”

“Fees zyada hai”

“Samajh sakti hoon ji. Is fees mein doctor ka poora samay, jaanch aur 7 din tak free follow-up shaamil hai.”

Note: Tovezo is for appointments and communication. Medical advice must always come from a doctor.

Frequently asked questions

Can a clinic book appointments with Tovezo?

Yes. Set your doctors’ hours and slot length; Tovezo shows free slots, prevents double booking and sends reminders.

Can Tovezo remind patients about follow-ups?

Yes. Set when a follow-up or check-up is due and Tovezo lists those patients with a ready WhatsApp message.

Is patient data private in Tovezo?

Each business sees only its own data, passwords are stored as secure hashes and you can download your data at any time.

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Last updated 2026-10-23. Written by the Tovezo team with sales trainer Ravi Prakash.